How to record my screen to report an issue

The best way to report an issue or make a feature request, is to send a narrated recording of your screen. It's super easy to do. Here's how:

1. Click this link: https://app.screendesk.io/recordings/new?ak=s3wFCw&key=V894ew&src=rria
2. Click "Screen + Audio", then "Start Recording" 
3. Select the screen or tab you want to record (we recommend doing your entire screen to make sure we don't miss anything)
4. Make sure to allow the use of your microphone, and wait for the countdown to complete
5. Repeat the steps that you want to show us, just as if you were showing someone right in your home or office. Make sure to narrate your recording so we know what you are trying to do, and what you're expecting to see
6. When you're done, go back to the tab where you started your recording and press "Stop"
7. Make sure to enter your email (so we can get back to you) and simply press "Submit"
8. That's it! You're all set. We'll review your recording and get back to you as soon as we can.

We are committed to helping our customers resolve any and all issues. Never hesitate to send us questions, comments, feedback, and ideas. We love to hear from our customers, and strive to incorporate your ideas to build the best products that will help you drive donations and maximize your fundraising efforts.